As a subscription customer, you have clear advantages:

1. Your children have unlimited access to all games and features in the app.
2. Parental Statistics
3. Cross-game long-term analysis
4. Detailed insights into accuracy, frequency, and time
5. Weekly email summaries.
6. As a subscription customer, you can use customizable features (brushing time and offline toothbrushing).
7. You receive regular and automatic deliveries of new dental items (brush heads) directly to your home, and at a lower price per piece.

The GUM Playbrush App is fully functional even without a subscription. Without a subscription, you have access to 4 games and the toothbrushing coach.

However, all other features are reserved for subscription customers: access to 9 additional games, access to brushing analysis in the GUM Playbrush App, and the convenience of having replacement brush heads delivered to your home.

No, within the GUM Playbrush App, multiple profiles can be created, allowing each child to have their own profile, and all the games included in the subscription will be available to them.

However, only one annual supply of 6 replacement brush heads is delivered, which is sufficient for the recommended needs of a single child as advised by dentists.

We understand that people want to try out new products before committing to additional services. That's why we offer your children the opportunity to try out 9+ premium games for free for one month, in addition to the toothbrushing coach and 4 free toothbrushing games. Only after the trial month expires will the use of premium games become chargeable.

Your annual supply of brush heads will be shipped after the payment is processed (after the free trial period ends).

You can easily cancel the additional services within the first 30 days*. It's free of charge. After cancellation, your children will still have access to the toothbrushing coach and 4 free games in the app. Replacement brush heads can be purchased separately in our webshop.

Please contact support@playbrush.com to cancel.

*However, any fees already paid for a subscription you have signed up for will not be refunded upon cancellation. For more detailed information about cancellations and exceptions, please refer to sections 6.5 and 8 of our Terms and Conditions.

Then you not only belong to the majority of our customers who are thrilled but also don't have to worry about anything else. Your provided payment method will be automatically charged with the service fee after the free trial period ends, ensuring that you can continue to enjoy all app features comprehensively. Additionally, if chosen, your children will receive a year's supply of replacement brush heads by mail within a few days. Cancellation of the automatic annual payment is possible at any time!

With the subscription, 9 additional premium games are unlocked for long-lasting motivation. Among them are 2 multiplayer games that allow for brushing together and access to our reward system "My buddy Dayo".

You pay once per year in advance. However, this payment is only required after the 30-day free trial period. You can cancel at any time.

There are no shipping costs involved.

The amount will be automatically deducted from the payment method you have provided unless you revoke the authorization. You will receive a reminder email 7 days before the deduction, giving you the opportunity to make any changes to your subscription before the payment is processed.

Once you purchase the subscription in the webshop, all features in the app will be unlocked immediately.

Please note: Make sure to purchase the subscription with the same email address that you are registered with in your children's app. You can view this email address in the settings > account section of the GUM Playbrush App.

The brush heads will be automatically shipped to you after the free trial phase of the games.

A set consists of a GUM Playbrush and a convenient subscription service, while an upgrade does not include a toothbrush. An upgrade is relevant when you already have a toothbrush from Playbrush or GUM Playbrush at home.

No, if you would like to purchase a smart toothbrush for your children, please click here.